Frequently Asked Questions
How
does
"Fulfilled by Amazon" work?
Items Fulfilled by Amazon are dispatched from an Amazon Fulfilment Centre to you. All of our standard shipping rates and policies apply to these items, including FREE Super Saver Delivery on qualifying orders over GBP 15.
Fulfilled by Amazon items are sent to you via one of our carriers at whatever delivery speed you choose (FREE Super Saver Delivery, Standard, etc).
What
is your Return
Policy?
Because
order fulfillment is provided by Amazon.com, all
orders are subject to the current Amazon.com
returns policy.
You
may return new, unopened items sold and fulfilled by
Amazon.com within 30 days of delivery for a full refund. Items should
be
returned in their original packaging. Amazon.com will also pay the
return
shipping costs if the return is a result of an Amazon.com error. Just
visit the
Amazon.com online Returns
Center, and Amazon.com will guide you through the
process and even
supply you with a return mailing label you can print out.
Does BUY.sc accept phone, fax,
email or snail mail orders?
We
do not accept phone, fax or e-mail orders or quotes.
All pricing quotes on products and shipping are available on the
website only.
Our
staff will do our best to help you find a product,
navigate the site and make sure you have a pleasant
shopping experience.
After
I submit an order
with BUY.sc, how will I be advised of the orders progress?
Amazon.com
will keep you informed of your order via
e-mail. After you place an order, the carrier, ship date, and estimated
delivery date for your package will be emailed to you as soon as you
see the
receipt on your screen. Your tracking number will be emailed to you
once the
item is shipped. You may also check our online order status page for
live
updates.
May
I take advantage of
a manufacturer mail-in rebate through BUY.sc?
For
your convenience, BUY.sc advertises
current Manufacturer rebates on our website. That being said,
manufacturer
mail-in rebate offers are fulfilled by the manufacturer exclusively.
The prices
on our website do not include rebate savings. Use of these rebates is
limited
to any terms or conditions provided by the manufacturer. If you have
any
questions regarding a rebates terms & conditions and/or how to
redeem the
rebate, please contact the manufacturer directly.
Is
the BUY.sc website secure? What type of
security
features are utilized to safeguard my information?
Security
is a top priority at BUY.sc. When
you submit sensitive information via the website, your information is
protected
both online and offline. You can safely enter your entire credit card
number
via Amazon.coms secure server, which
encrypts all
submitted information.
Does
BUY.sc sell or release my personal information?
BUY.sc
respects your privacy. We will not
under any circumstances sell or release your information to anyone
without your
consent. Please see our Privacy
Policy
for additional
details.
What
happens when an
item is out-of-stock?
We
do not sell merchandise that we dont have in-stock,
which is why we provide a convenient Auto-Notify feature. Simply click
the
Auto-Notify button and fill in your email address, and youll receive
an e-mail
notification as soon as the product becomes available for purchase.
How do I use BUY.sc
shopping cart?
Search
for the items you want to buy. Click "Add To
Cart" for each item you want. If you want to buy
more than one unit of an item, input the desired quantity in the "Qty
Product" field, and click "Update". If you need to shop for more
items, continue shopping. After youve added all items you want to
purchase to
your shopping cart, and if everything meets your satisfaction, click
"Check Out" and log in following the onscreen instructions. If youre
a new customer, click "GO" next to "New Customer" to create
an account. The contents of your shopping cart will be held for you
during this
process. After creating an account, you should proceed to check out as
normal.
Do
open box items
qualify for rebate offers?
No,
we do not offer (or honor) rebates for open box items.
A rebate offer for a new product will not be honored for an
open box unit of the same product.
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